Support
At Camtronics, support is more than just solving problems: it represents partnership and a commitment to your success. We aim to provide expert support at every step of your inspection process. Our products are designed with smooth progress in mind, so you can get back to work quickly.
Manuals and documents
At Camtronics, we want you to get the most out of our products. Which is why all the information on our products is presented here, including Quickstart, manuals and leaflets material.
Support
Customer service
An inspection camera has a lot to endure when used intensively and in harsh conditions. Camtronics can repair your faulty inspection system at our own location. This is possible thanks to our short communication lines and in-house expertise.
Full in-house repair and maintenance
Repair and maintenance for other brands
Many years of inspection systems expertise
In-house repair centre
Direct advice
Fast service
Frequently asked questions
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How are the inspection systems shipped?
The inspection systems of Camtronics can be shipped via different ways.
Self-collection: You can pick up your inspection system yourself at our location in Son.
Shipping within the European Union: Within the EU, our inspection systems are shipped with DPD.
Shipping outside European Union: Outside the EU our inspection systems are shipped with FedEx.
For shipments the extra transport costs will be charged. In both cases you will receive a track-and-trace link to follow your package. Your inspection system will be sent to the nearest Pick-Up Point. Here you can collect your inspection system.
Do not forget to bring valid proof of identity with you to the Pick-Up-Point.
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Where can I send my inspection camera for repair?
Please contact us before sending your inspection camera to us. The address to send your inspection camera to is:
Camtronics BV
Ekkersrijt 3209
5692CG Son (Eindhoven)
The NetherlandsPlease note! Always send your inspection camera back in the supplied transport box. Defect during transport? This is not covered by the warranty.
Companies outside the Netherlands and Belgium we ask to contact the local dealer.
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What should I do if my inspection system is not working properly?
Is your inspection system or smoke generator defective? First of all, you can consult the manual of the system in question. Still can't find a solution? Please contact us to submit a repair request.
Our workshop will issue an examination report/repair quote. The choice of whether or not to have your system repaired is yours. Research costs will be charged for the investigation, if the repair is carried out, these costs will no longer be charged.
Companies outside the Netherlands and Belgium we ask to contact the local dealer.
